Privacy policy
Privacy Policy — Karasa
Last updated: 12 May 2026
This Privacy Policy explains what information Karasa collects when you visit or buy from our store, and how we use it.
Information we collect
- Order information: name, billing and shipping address, email, phone, and payment details (processed by our payment provider — we do not store full card numbers).
- Account information: if you create an account, your email address and password (hashed).
- Browsing data: IP address, browser type, pages visited, items viewed, and referral source.
- Communications: emails or messages you send us.
How we use it
- To process and fulfill orders, including communicating shipping updates.
- To respond to your questions or support requests.
- To prevent fraud and abuse.
- To improve our site, products, and customer experience.
- To send marketing communications — only if you opt in. You can unsubscribe at any time.
Service providers
We share information with third parties only as needed to operate the store:
- Shopify (e-commerce platform and hosting)
- Payment processors (to charge your card)
- Shipping carriers (to deliver your order)
- Email and analytics providers
These providers are bound by their own privacy obligations and cannot use your data for other purposes.
Cookies
We use cookies to keep you signed in, remember items in your cart, and analyze site traffic. You can disable cookies in your browser, but parts of the site may not work correctly.
Your rights
You can request a copy of your personal data, ask us to correct or delete it, or unsubscribe from marketing emails. Email support@karasaeg.com with your request and we will respond within 30 days.
Data retention
We keep order records as long as legally required (typically 5 years under Egyptian commercial law). Account data is kept until you ask us to delete it.
Contact
Karasa — support@karasaeg.com